Health On-site
When living in a foreign country and in an unfamiliar city where you don’t speak the language, having to set up a doctor’s appointment can be frustrating and nerve-wracking. But don’t worry: it’s much easier than you think and there are many options available and covered by your CISI insurance.
Doctor Please
Dr Please is a FREE global 24/7/365 virtual medical care service on your phone with trained, licensed and experienced doctors. For most common medical issues such as: the cold, flu, headaches, skin conditions, digestive issues, nausea or general pain, Dr Please is your best option to see a doctor and receive a medical prescription and treatment.
How to access:
- Download the Doctor Please! App before you need it
- Register and enter the access code U0223
- Enter your personal details
- Schedule a virtual consultation or a call back
MedinAction
MedinAction is an on-demand, English-speaking medical service that delivers a qualified doctor to a patient’s home, office or hotel, 24/7.
Making an Appointment (In Case of Illness)
CIS Abroad students can book an appointment anytime with a physician through the MedinAction website, via the mobile app, WhatsApp, Facebook, phone, or SMS. You will have the opportunity to describe your symptoms to MedinAction to determine if you need an appointment during the booking process.
Step One: Visit this website to book an appointment (house call doctor in Spain): Med in Action
Step Two: Select the date and time for your appointment and select 'BOOK NOW'
Step Three: Fill out all of the information, SELECT INSURANCE at checkout. insert your CISI insurance policy number. You most likely will be required to pay out of pocket for the visit, but you will be able to file for reimbursement with CISI insurance.
Hospital HM Delfos
Hospital HM Delfos is the hospital of reference for study abroad students in Barcelona. The hospital has an International Department with English-speaking staff and offers a wide range of medical and emergency services. In case of an emergency or urgent medical issue, students should go to HM Delfos whenever possible.
Making an Appointment (For More Specific Cases)
In the case that you need to see a doctor for a non-emergency, but something more specific, or to see a specialist, you need to contact HM Delfos hospital via email. You can email them here: delfos@hminternationalbcn.com
Pharmacies
It is important to note that in Barcelona, it is common to first visit a pharmacist for minor health issues before seeing a doctor. Pharmacies, known as farmácias, not only offer medicine, but also other health and beauty products. The pharmacists are trained professionals who can provide advice on over-the-counter medication for minor aches and pains. However, it is important to read the information accompanying your medication, particularly if you have any drug allergies. Additionally, it is important to note that pills in Barcelona may come in different sizes than what is typical in the US, so it is important to pay attention to the recommended dosage.
Recommend Apps & Links
Download the free myCISI mobile app which is available for IPhone and Android phones. This app provides instant access to many features:
- Email/view your travel insurance documents
- Onscreen display of your ID card
- Offline document availability
- Reimbursement Claim Form
- View country specific travel alerts and warnings
- Learn more about the region you are traveling to, personal security assistance information, claim related help, etc.
Use the Farmacias de Guardia mobile app for IPhone or Android for information on the nearest open pharmacy. On Sundays, not all pharmacies may be open, but one will be designated in each neighborhood. You can check the closest open pharmacy by visiting your nearest pharmacy and checking the posted information.
Mental Health Resources
Adjusting to life abroad can sometimes feel overwhelming, and support is available if needed. Students interested in mental health counseling are encouraged to reach out to the on-site team to discuss the different support options available, including both online and in-person services in English. CIS Abroad's included CISI Insurance covers up to $1000 worth of mental health counseling.